Support & Feedback

During the beta

When Incrementum is distributed through TestFlight, the preferred support route is TestFlight's Send Beta Feedback feature.

1. Open TestFlight on the iPhone.
2. Select Incrementum.
3. Tap Send Beta Feedback.
4. Describe what happened, what you expected, and the approximate time it occurred.

You can also email [email protected]. Never send a password.

Helpful troubleshooting details

For recording problems, include whether the activity was a walk, run, or bike ride; whether the screen was locked; and whether the app showed Paused or Finishing.

For account problems, state whether the issue involves sign-up confirmation, sign-in, password reset, profile saving, or account deletion.

For territory or record questions, include the activity date and the values displayed in the post-activity summary. Do not send raw coordinates.

Account and privacy controls

Open the account control in Incrementum to sign out, update the profile, open the Privacy Policy, obtain support, or use Delete account and data. Permanent account deletion requires the current password and typing DELETE exactly.

Safety

Do not operate the phone while moving in traffic or in unsafe conditions. Incrementum is a game and fitness log, not a navigation, emergency, medical, or safety service.

See the Incrementum Privacy Policy for more information.